Open the portal
Select Public Portal in the workspace dashboard sidebar. The portal opens in a new tab at your default Glean Feed subdomain, or at your custom hostname when an active custom domain is connected. The portal opens the first section you have made visible: Requests, then Roadmap, then Updates.Confirm the workspace name and public content belong to the workspace you intend to share. Keep
this tab open while you review settings so you can refresh it after each change.
Choose what customers can see
Workspace owners and admins open Workspace settings → Portal → Behavior. Under Public sections, configure:
At least one portal section must stay visible. If Requests is Browse only and Roadmap and Updates are off, publish at least one approved public request so the portal is not empty.
Board access still controls request visibility:
Private, invite-only, and internal boards require a paid plan and are managed under Workspace settings → Feedback.
Copy and share the URL
Open Workspace settings → Portal → Share. Under Public portal URL, select Copy. The same tab includes a live preview, social-share links, footer links, and an email-signature snippet. Share the copied URL where customers already look for support or product updates—for example, your help menu, docs, or customer email.Open the copied URL in a private browser window. Confirm anonymous customers see the intended
sections and cannot see private, invite-only, or internal request content.
Continue only when you need more
- Configure customer accounts and interactions.
- Customize branding and search appearance.
- Connect a custom domain.
- Add custom CSS as an advanced, optional layer.