Workspace
A workspace holds the feedback for one product or brand. It has its own boards, requests, team access, settings, and public portal. Your account can belong to multiple workspaces. Use the workspace switcher at the top of the dashboard sidebar to move between them or choose Create workspace. Each workspace has a URL-safe slug, created from its Workspace URL during setup. The slug is part of the default portal address:Dashboard
The dashboard is the private workspace for your team. Select Feedback in its sidebar to review requests submitted from the portal, add requests for customers, and organize incoming feedback. Workspace owners and admins can open the avatar menu and choose Workspace settings. The settings sidebar includes Feedback for boards and moderation and Portal for customer-facing behavior and sharing.Portal
The portal is the customer-facing site. Customers use it to submit and browse requests and, when enabled, view roadmap items and product updates. Select Public Portal in the dashboard sidebar to open it in a new tab. The Portal → Share settings tab contains its public URL. The Portal → Behavior tab controls whether customers can submit feedback, browse requests, or see no Requests section.Request
A request is one piece of customer feedback. It has a title, optional detail, a customer, and a board. Requests submitted through the portal appear in the dashboard’s Feedback section.Board
A board groups requests by purpose or audience. New workspaces start with Feature Requests and Bug Reports. Board access determines who can use it:
For the shortest path to a working feedback loop, keep Feature Requests public and follow Collect your first customer request.