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Views open signed-out after identify

The identity exchange did not complete. Check that:
  • The signature is generated on your backend over the same userId/email you pass to identify (emails are trimmed and lowercased before signing — see Identity).
  • You passed the correct workspace ID to setup (from Settings → Connections → iOS SDK).
  • Portal accounts are enabled for your workspace.
identify throws a typed GleanFeedError — log it in debug to see which case fired.

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Unread count is always 0

unreadCount() is signed-in only. It returns 0 for anonymous customers and for a stale identity. Make sure identify succeeded first.

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The portal does not use the compact app layout

Update to the latest SDK version. The SDK tags its WebView so the portal renders its compact embed shell; older builds showed the standalone site.

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Diagnostics don’t show up

sendDiagnostics() only sends with stored signed identity. The server keeps valid platform, appVersion, osVersion, and sdkVersion values plus the metadata key count. See Diagnostics and privacy.

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A build error mentions the widget secret

The SDK has no signing helper and never needs your widget secret. If you’re reaching for it in the app, move signing to your backend — see Identity.

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Still stuck?

  • Confirm your identifiers on Settings → Connections → iOS SDK.
  • Try an anonymous open first (GleanFeed.showFeedback() without identify) to isolate identity issues from setup issues.