> ## Documentation Index
> Fetch the complete documentation index at: https://gleanfeed.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace, dashboard, and portal

> Understand the three places involved in collecting and reviewing customer feedback.

Glean Feed separates the place your team works from the place customers share feedback. A workspace connects those two sides.

## Workspace

A workspace holds the feedback for one product or brand. It has its own boards, requests, team access, settings, and public portal.

Your account can belong to multiple workspaces. Use the workspace switcher at the top of the dashboard sidebar to move between them or choose **Create workspace**.

Each workspace has a URL-safe slug, created from its **Workspace URL** during setup. The slug is part of the default portal address:

```text theme={null}
https://<workspace>.gleanfeed.com
```

## Dashboard

The dashboard is the private workspace for your team. Select **Feedback** in its sidebar to review requests submitted from the portal, add requests for customers, and organize incoming feedback.

Workspace owners and admins can open the avatar menu and choose **Workspace settings**. The settings sidebar includes **Feedback** for boards and moderation and **Portal** for customer-facing behavior and sharing.

## Portal

The portal is the customer-facing site. Customers use it to submit and browse requests and, when enabled, view roadmap items and product updates.

Select **Public Portal** in the dashboard sidebar to open it in a new tab. The **Portal → Share** settings tab contains its public URL. The **Portal → Behavior** tab controls whether customers can submit feedback, browse requests, or see no Requests section.

## Request

A request is one piece of customer feedback. It has a title, optional detail, a customer, and a board. Requests submitted through the portal appear in the dashboard's **Feedback** section.

## Board

A board groups requests by purpose or audience. New workspaces start with **Feature Requests** and **Bug Reports**.

Board access determines who can use it:

| Access          | Customer experience                                   |
| --------------- | ----------------------------------------------------- |
| **Public**      | Anyone can submit and read approved requests.         |
| **Private**     | Customers can submit and see only their own requests. |
| **Invite-only** | Only invited customers can access the board.          |
| **Internal**    | Only workspace team members can access the board.     |

For the shortest path to a working feedback loop, keep **Feature Requests** public and follow [Collect your first customer request](/quickstart).